History of Success
Studies have shown that when customers can communicate in their primary language,
customer satisfaction and retention levels increase. As non-English speaking customers
are more capable and comfortable conducting business in their own native tongue,
quick and fluid language services enables companies to expand their reach to an
even larger customer base.
Voiance, a sister company to Cyracom, has helped companies successfully erase the
barriers of language by delivering interpretation and translation services, with
a focus on cultural relevance, cost efficiency, state of the art technology and
specific expertise in many vertical markets.
The Voiance Advantage
The Voiance advantage is found in Voiance's sound and time proven methodology. Voiance
Methodology centers around three key elements: Strategy, Execution & Deliverables.
Strategy
Our strategy is based on our ability to consult in-depth with your organization
in order to identify a multicultural strategy that is closely aligned with your
overall corporate goals and objectives. By collectively defining this strategy,
we can create incisive tactics that enable a focused and successful execution.
Execution
Voiance then provides you with the means to execute your strategy. Based on the
strategic direction, you can combine the most suitable suite of products that best
addresses the way your customers interact with your organization. Whether you are
acquiring, expanding, or retaining multilingual and multicultural customers, Voiance
will provide the services that best meet the most culturally relevant customer experience.
Deliverables
As your entire multicultural strategy is managed through one common touch point,
it enables Voiance to capture critical customer and financial information that provide
you with a quantifiable return on investment (ROI).
Combined with powerful data analytics, sales and marketing can be targeted more
accurately, plus process improvement, customer service, and communications initiatives
instituted. Results can also be analyzed before, during, and after implementation.
The result is a more detailed and objective assessment of a program's impact on
specific markets—at specific points in time.
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