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Voiance, through its parent company, CyraCom International, currently operates interpreter
call centers in Tucson, Arizona and Las Cruces, New Mexico. The interpreter centers
are an integral part of the Voiance Communication
System which was built using award winning, state of the art technology
to create a robust and scalable interpreter network. The Voiance Communication System
is designed to provide continuous service 24/7 . This design was achieved using
a distributed architecture between multiple facilities and telephony providers.
Voiance focuses on quality products, and therefore all client-facing solutions utilize
our distributed architecture. This provides high availability with no single point
of failure. Voiance interpreter centers are secure, reliable, and deliver assurance
of quality service.
Security
- Electronically monitored, US-based facilities
- Electronic keycard access
- Secured document destruction
- HIPPA and Gramm-Leach-Bliley compliant
Reliability
- Multiple-carrier communications network
- Geographically diverse interpreter centers and colocation facilities
- Redundant and conditioned UPS power with back-up diesel generation
- Distributed architecture designed for scalability
Quality
- ISO 9001:2008 certification
- On-site 24/7 client services staff
- Live remote monitoring of interpretation sessions
- Digital ambient noise control
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