Do you know how well your bilingual and multilingual agents speak their additional languages?
Voiance specializes in providing convenient, cost-effective assessment services
to assist organizations with identifying language competencies. Our Language Proficiency
Assessment provides a baseline measurement and quantitative feedback of a candidate's
language performance, which is beneficial in making hiring decisions or to ensure
the competencies of staff members who directly interact with customers in languages
other than English.
This standardized assessment is designed to measure the ability of individuals to
communicate effectively in their specific languages and follows the standards established
by the Interagency Language Roundtable (ILR). Flexible scheduling allows the candidate
to take the 20-30 minute assessment over-the-phone. The measurable competencies
of the Language Proficiency Assessment include:
- Listening comprehension
- Use of vocabulary
- Command of grammar
Voiance's Language Proficiency Assessment is appropriate for positions such as:
- Customer service representatives
- Call center personnel
- Current and prospective employees
For more information or to schedule an assessment, please call 1-866-742-9080 or e-mail info@voiance.com
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