Providing on-demand, Over-the-Phone Interpretation services to help contact centers
communicate with their customers in any language
Voiance Over-the-Phone Interpretation services are available wherever there is a
telephone connection. Whether your customers use a home phone, cell phone, desk
phone, or conference phone, and no matter where they are located, Voiance provides
service when and where you need it.
- Average Speed of Answer (ASA) of 15 seconds or less
- Low Average Handle Time (AHT), improving your agent productivity
- 99.999% availability and enhanced client security
Voiance Quality Assurance
Voiance is committed to excellence in the delivery of Over-the-Phone Interpretation.
You are invited to learn more about our quality assurance program which has been
ISO 9001:2008 certified:
Over-the-Phone Interpretation Features
Our OPI service is enhanced through advanced technologies which include: a state-of-the-art
telecommunications platform with voice-activated language selection; skills-based
call routing; voice navigation; customized record integration; and real-time online
business intelligence and reporting.
Request a Consultation
to discuss how you can benefit from the Voiance Advantage.
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