Eliminating Language Barriers
Non-English Callers
US Census: non-English speakers represent 9% of the population.
Customer Experience
let us help you boost your customers’ service experience by speaking to them in
their own language.
Organizations everywhere receive calls in languages other than English. Over-the-Phone
Interpretation (OPI), or telephonic interpretation, can supplement or replace
your bilingual staff. Telephone interpretation enables smooth communication with
non-English callers, without the need to recruit bilingual employees or outsource
calls to another country.
24/7 Over-the-Phone Interpretation (OPI) in over 200 languages
We provide most the vast majority of our OPI services from our US-based contact
centers, staffed with employee interpreters who complete over 120 hours of training.
We deliver 99.999% system availability and an Average Speed of Answer of 15 seconds
or less across all languages. You are invited to learn more about our
ISO 9001:2008 certified quality assurance program
Find out more about:
- Our trained interpreters - 120 hours of industry
training, faster connection times
- What Voiance can offer you - we serve over
1,000 clients, many of them Fortune 500 companies and industry leaders
- How you can benefit from a
dedicated account manager - have frequent updates, recommendations and meetings
Industries: Telecommunications
• Finance and
Banking • Utilities
• Insurance
• 911