Language Services
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Enabling you to manage your interpretation resources and anticipate demand for language
services
By capturing critical customer and financial information and combining it with powerful
data analytics, Voiance real-time business intelligence enables your organization to quantify the return-on-investment (ROI)
of your ethnic marketing strategy. The service also helps your organization make
informed decisions regarding the implementation of process improvement, customer
service, and communications initiatives.
Key Features
- Instant access to manage account information using a secure, intuitive web-based
interface.
- Usage-level updates are available on-demand in real-time, helping you track, understand
and anticipate your language services needs.
- Generate and export on-demand graphs and charts for insertion into Excel, Word or
PowerPoint for easy analysis, professional reports, and presentations. Report data
can be exported into a variety of formats (XML, CSV, TIFF, PDF, MHTML, MS Excel).
- Access data using search, sort and filter options within each report.
Voiance’s online tool for real-time business intelligence and reporting is
free and can be made available to an unlimited number of users. The tool was designed
to help organizations manage and monitor their Over-the-Phone Interpretation resources
and anticipate demands for language services. By viewing up-to-date service utilization
data, you will be able to efficiently manage language service utilization within
their call center operations resulting in improved customer care.
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