CyraCom International, parent company of Voiance Language Services LLC, acquires
Language Learning Enterprises (LLE)
Tucson, AZ and Washington, DC – January 21, 2010
CyraCom International has signed a definitive agreement under which it has acquired
Language Learning Enterprises, Inc. (LLE®), headquartered in Washington, DC. Voiance
Language Services LLC and LLE are both wholly owned subsidiaries of CyraCom International
and are now ATA members in both DC and Arizona. The combination of the companies
will provide clients with a broadened portfolio of language solutions and an even
deeper pool of interpreters and translations.
In a recent study, 88% of contact center respondents acknowledged that they receive
customer contacts in a language other than English. Providing services through a
trained interpreter results in improved communication between you and your customers,
facilitating higher customer satisfaction, market share and retention in this fast
growing demographic.
Partnering with a leader in outsourcing of language services for contact centers
will help you to determine the best approach to generate the desired results in
your interactions with limited English proficient customers.
For more information on over-the-phone interpretation and how your contact center
can benefit from shortened connection and handling times, call (866) 742-9080 or
visit www.voiance.com.
About Voiance
Voiance, through its parent company CyraCom International, Inc., has been in business
since 1995. LLE has provided language services to the US government since 1981.
CyraCom International is the second largest provider of over-the phone interpretation
services in the United States. CyraCom International is based in Tucson, AZ and
operates three enterprise-class interpreter contact centers.
Voiance Language Services (www.voiance.com)
is an ISO 9001:2008 certified organization providing enterprise-wide multi-lingual
support to telecommunications, financial services, public safety, legal and consumer
product firms.
Contact
Chris Liebner
(866) 742-9080 ext. 1857
marketing@voiance.com