Upcoming Webinars
5 Decisions That Will Help You Become
a Beloved and Prosperous Company
In this webinar, Jeanne Bliss, nationally acclaimed author and
customer experience expert with 25 years of experience, will
present five decisions your company can make to increase
customer loyalty and advocacy to position yourself
to become beloved and prosperous.
Join Webinar
Previous Webinars
How to handle non-English calls:
Managing costs and increasing efficiency
In this webinar, researchers from the Center for Customer-Driven Quality™ (founded
at Purdue University) presented findings from a unique study to better understand
the multi-lingual challenge facing call centers and best practices for handling
non-English speaking callers.
Request the presentation slides and detailed analysis of the survey findings
Managing a Multilingual Contact Center
In a recent study by the Center for Customer-Driven Quality it was found that nearly
half of the customer contact centers in the survey were using bilingual agents in
addition to Over-the-Phone Interpretation. In this webinar, Voiance will present
best practices learned from managing two US-based interpreter call centers which
employ hundreds of bilingual and multi-lingual interpreters.
Request the presentation slides