99.999% Guaranteed System Availability for Interpreter Connections
Simplify Operations
Remove steps for connecting to an interpreter – make the process intuitive
Speed Up
Connect to an interpreter in 15 seconds or less on average.
Voiance’s clients experience simple connections to an interpreter. We have worked
numerous efficiencies into our call flow to provide a seamless client experience.
Our clients benefit from 99.999% system availability and a 15 second Average Speed
of Answer (ASA) across all languages.
Call Authentication
We can auto-authenticate your calls, removing the need to enter an account number,
and we can either match your current call routing process or potentially increase
the speed of your connection to an interpreter. Calls can be identified based on
department, divisions, locations, or even individual agent, or by a designated ID.
All call data for each assigned ID will be available to you on-demand, 24/7 via
Voiance's online portal for non-English call reporting and analytics.
Voice Activated IVR
We created proprietary voice recognition software specially developed to recognize
requests for languages. While we also provide operator assistance, a voice activated
IVR offers a faster, more reliable connection to an interpreter compared to using
an operator alone. After selecting a language, all calls are then connected to the
first available interpreter in 15 seconds or less, on average. Voice activated IVR
benefits include:
- Flexibility – Operators alone may make you wait for the next available person. Our
IVR is guaranteed available 99.999% of the time.
- Efficiency – Voice activated IVR is user friendly, widely accepted in other industries,
and created especially for these kinds of high-volume requests. Voice activated
IVR may reduce AHT or cost per call.
- Award-winning – This technology received an InfoWorld 100 award.