We are a language service provider that understands your business
Voiance provides on-demand Over-the-Phone Interpretation (OPI) 24/7 in over 150
languages to companies operating enterprise-class contact centers, helping you to
communicate with customers regardless of language spoken. This results in improved
communication between you and your customers, facilitating higher customer satisfaction
and retention.
State-of-the-Art Communications Infrastructure
Voiance operates two U.S.-based call
centers built on a robust, reliable and redundant architecture using diverse
network paths over multiple telecommunication providers. All core equipment is deployed
with a minimum configuration of N+1 using both UPS and Diesel generation. Combined
with our custom developed advanced call queuing, industry contact center metrics,
and award winning* voice recognition, this underlying technology infrastructure
provides a predictable service foundation designed for future growth and scalability.
Some of the additional benefits experienced by our clients are:
- 99.999% availability and enhanced client security
- Average Speed of Answer (ASA) of 15 seconds or less
- Lower Average Handle Time (AHT) and increased agent productivity
Real-time Business Intelligence
Voiance’s online tool for
real-time business intelligence and account management is ideal for process
improvement, customer service and communications initiatives, enabling you to:
- Apply powerful data analytics to enable metrics-driven decision making
- Capture critical customer and financial information that provide you with a quantifiable
return on investment (ROI)
- Manage customer relationships with custom record integration and the ability to
analyze call details
Quality & Service
Voiance understands that organizations seek to provide high levels of service through
their contact centers, which is why:
- Voiance has received ISO 9001:2008 certification
- Interpreters complete 120 hours of classroom training and undergo ongoing monitoring
to ensure accurate interpretation, professional conduct, and customer service skills
- Voiance provides 24/7 Client Services support and a dedicated Account Management
team
Voiance is your single source partner for all language service needs, providing
a comprehensive portfolio of language services including: telephone and video interpretation;
document translations;
and interpreter assessment
and training services.
*InfoWorld 100 award for innovative use of existing technology within healthcare
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