US Contact Center Operations
Our organization has developed large-scale interpreter contact centers to service your Phone Interpretation calls. Typically, the language services industry relies solely on at-home independent contractors that make their own schedules and cannot lawfully receive training.
1. Our centers employ more interpreters
than the United Nations
2. We conduct our 120-hour interpreter training
program in the centers for consistent quality
3. Data privacy and security controls are possible
with contact center infrastructure
Utilizing over 150,000 sq. ft of contact center floor space, our organization qualifies, trains, schedules, and provides ongoing monitoring and coaching to interpreters. This allows us to oversee confidentiality and privacy laws and provide an optimal environment for sound quality.