Focused Skills for 9-1-1 Interpreters
9-1-1 interpretation is one of the most demanding forms of interpretation. The Company has dedicated significant amounts of time to train interpreters for 9-1-1 conversations, including the use of client-provided recorded 9-1-1 calls.
In addition to 120 hours of initial training, our dedicated 9-1-1 interpreters receive ongoing training and skills development, including:
- Obtaining address information from Limited English Proficient callers, when asked by the call taker.
- Following a dispatcher’s lead in the tone, intensity, and urgency of a call.
- Interpreting pre-arrival instructions, including CPR.
- Mitigating cross-cultural communication barriers.