9-1-1 & Emergency Response

Our organization supports hundreds of emergency service clients including PSAPs, emergency communication centers, police departments, fire and rescue agencies, hospital emergency departments, and countywide/statewide emergency response organizations, in some of the most linguistically diverse areas of the US.

Eliminating language barriers in 911 Calls can save lives

Let us connect you to an interpreter that can help.

10seconds

We offer an average speed of answer to an interpreter of 10 seconds or less across all languages for 911 calls.

120hours

Our dedicated 9-1-1 interpreters receive 120 hours of classroom training before becoming certified and taking 9-1-1 calls.

99.999%

99.999% communication system availability to ensure we pick up whenever you call, day or night.

  • Focused Skills for 9-1-1 Interpreters

    9-1-1 interpretation is one of the most demanding forms of interpretation. The Company has dedicated significant amounts of time to train interpreters for 9-1-1 conversations, including the use of client-provided recorded 9-1-1 calls.

    In addition to 120 hours of initial training, our dedicated 9-1-1 interpreters receive ongoing training and skills development, including:

    • Obtaining address information from Limited English Proficient callers, when asked by the call taker.
    • Following a dispatcher’s lead in the tone, intensity, and urgency of a call.
    • Interpreting pre-arrival instructions, including CPR.
    • Mitigating cross-cultural communication barriers.
  • Topics Emphasized in 9-1-1 Interpreter Training

    Our interpreting services training covers various topics, including:

    • Medical emergencies and ambulatory situations.
    • An unknown address that needs to be obtained.
    • Speaking with children.
    • Identifying dead bodies and completing missing persons reports.
    • Non-English callers with impaired mental states (intoxication, mental illness, etc.).
    • Domestic violence and other violent crimes.
    • Accidents (vehicular or otherwise).
    • Stolen property (burglary, reporting stolen goods).