Government

Our organization has provided phone interpretation to US Customs & Border Protection, the Department of Defense, the Federal Reserve, the Department of Education, the US Federal Courts, the Veteran’s Administration, and other federal agencies. For federal contracting purposes, please see our parent company for GSA contract information.
  • Demonstrating Adherence to Security and Privacy Regulations

    Clients with strict regulatory requirements from Federal agencies visit, audit, and certify our onshore interpreter contact centers. Security provisions include:

    • 24/7 recorded surveillance and mandatory visible ID badges for all staff.
    • Secured access doors that require keycard access to enter.
    • Visitors cannot access the floor until cleared by management.
    • Management audit and enforce a clean desk policy on employee workstations throughout the day.
  • US Contact Center Operations May Achieve Compliance for Your Organization.

    Meet CMS, HIPAA, ACA, and other regulatory requirements with our ISO 9001:2008 certified contact center model. Our employees complete annual Fraud, Waste, and Abuse (FWA) training.

    Our organization completes dozens of client security audits annually, including Centers for Medicare and Medicaid (CMS) flow-down audits, reviews HIPAA and Privacy and Confidentiality processes.