Health Insurance

Nationwide, four of the top five health plan providers use our language services to communicate with their Limited English Proficient members.  
  • How do you know we are qualified?

    Your clients need accurate information in their native language, so our certified interpreters receive extensive training in which instructors emphasize the following topics:

    • Medical terminologies.
    • Explaining costs, financial transactions, payments, and fees.
    • Anatomy and physiology.
    • Common conditions, diseases, and procedures.
    • Brokering cultural differences.
  • Voiance’s US contact center operations achieve compliance for your organization.

    Meet CMS, HIPAA, ACA, and other regulatory requirements with our ISO 9001:2008 certified contact center model. Our employees complete annual Fraud, Waste, and Abuse (FWA) training to ensure your data is protected.

    Our organization completes dozens of client security audits annually, including Centers for Medicare and Medicaid (CMS) flow-down audits, reviews HIPAA and Privacy and Confidentiality processes.

  • Five Star Rating Success

    You already know that the higher your organization's star rating, the more benefits – such as progressive bonus payments – you receive. So it's essential to boost your star rating as efficiently as possible.

    Under the Customer Service Domains, offering foreign language interpretation in your call center is given an importance weight of 1.5. Voiance can help you capture these points through our US contact center model, enabling fast connections to phone interpreters.