Insurance

Two of the top five property & casualty insurers trust Voiance to service their Limited English Proficient callers.
  • In-person Insurance Training for our Certified Interpreters

    Voiance interpreters are proficient in their languages, but are they proficient in the vocabulary of the insurance industry?
    The answer is yes.

    Interpreters receive insurance interpretation training throughout their 120-hours of instructor-led, classroom coursework. Claims training covers initial investigations through settlement, teaching interpreters the terms and context of claims calls, including:
    • Legal terminology.
    • Medical discussions.
    • Automotive terms.
    • Life and personal lines service.
    • Property and Home conversations.
    • Process and procedures for recorded statement calls.
    • Carefully managing tense moments, including settlement conversations.
  • Sales and Customer Service Calls

    We teach our interpreters to match the tone and intent of your sales or service staff so that your customers experience the same high level of service regardless of language. The handling of customer service calls is the focus of a substantial portion of our interpreter training program overall and a recurring theme in the hands-on training sessions. Combined with the insurance industry training, our interpreters are prepared for insurance customer service calls with excellence.