Telecommunications

Voiance currently services multiple divisions of two of the largest telecommunication companies in the US.
  • Improve the Productivity of Your Call Center Agents.

    60% of call centers believe companies like Voiance improve one or more KPIs for their agents. With 120 hours of training, our certified interpreters may help facilitate:

    • Improved collections and billing.
    • Reduced installation and repair times in customer residences.
    • Increased volume of sales to non-English speakers.
    • Fewer service requests.
    • Higher levels of service for walk-in customers in retail outlets.
    • Decreased call times.
  • Safeguarded Information, Assured Compliance

    Contact center infrastructure enables management and oversight of security and confidentiality protocols, including increasingly rigorous consumer privacy laws. Our contact centers utilize:

    • Access doors requiring keycard badges to access.
    • Restricted visitor access to the floor until cleared by management.
    • 24/7 recorded surveillance.
    • Audits and enforcement of a clean desk policy on employee workstations throughout the day.

    Learn more about what Voiance has to offer you.