Voiance Employee Interpreters Make the Difference
Training
Our Employees receive over 120 hours of training and receive ongoing quality monitoring
and education
Dependable
Employees are scheduled by a full- time workforce management team to meet demand.
At Voiance, we use employee interpreters operating out of US-Based contact centers
in Arizona and New Mexico. These employees handle the vast majority of our call
volumes.
Training
Each employee candidate completes 120 hours of classroom instruction to perform
effective Over-the-Phone Interpretation (OPI) for specific industries. The training
course provides a full week of practicum where candidates work directly under an
experienced interpreter. Classroom sessions and practical exercises include:
- Excellence in each interpreter role
- Preventing interpretation errors
- Short term memory and note-taking skills
- Interpretation protocols and session management
Quality Monitoring
A team of interpreter quality specialists and interpreter team supervisors monitor
each interpreter at a target frequency of four times a week. Each monitoring session
evaluates each interpreter's level of competency to facilitate continuous professional development. Depending on the outcome of the
assessments, interpreters may receive awards, coaching, retraining, or other corrective
actions.
We also appreciate and encourage feedback from clients regarding interpreter performance.