OPI Can Help You Communicate with the World
Service New Markets Immediately
You pay per minute, so there is no capital investment.
Focus on What You Do Best
Is your bilingual agent recruiting, training, and retention as strong as the rest?
Eliminate this cost entirely.
The cost of doing business globally can accumulate quickly when you want to service
customers in language. For some of the largest companies in the world, an effective
solution may come through interpretive services.
Advantages of OPI
Voiance delivers advantages to global businesses by providing access to trained
interpreters in 15 seconds or less, on average, across all languages. We can help
your business by providing an alternative to setting up contact centers in other
countries. You can also focus on your flagship contact centers; use us to interpret
your agents and training meaning for meaning, instead of attempting to replicate
the same quality over diverse centers.
Potential Pitfalls in Global Contact Center Operations
Global business has its share of risks. Among them are the potentially costly tasks
associated with creating or maintaining operations in other countries:
- Low Occupancy: All the effort you go through for in-country, in-language provision
may only be for a relatively low volume.
- Training Quality: Remote locations may result in an overall disconnect with the
corporate training and messaging your company works hard to maintain.
- Maintenance Costs: Continually recruiting, training, monitoring and running separate
center operations can be difficult, costly, and unnecessary for servicing customers
in language.