10 Reasons Why You Should Be Using OPI at your Facility, According to Research: Part 3

Sarah Haner
14th Nov, 2014

Over-the-Phone Interpretation. Obviously there are benefits, but what benefits are there exactly? And how could it most benefit your facility’s providers and patients? Here is the third and final installment of the “10 Reasons Why You Should be Using OPI, According to Research” articles. Click here for part 1, and here for part 2. 7. Patient and provider […]

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10 Reasons Why You Should Be Using OPI at your Facility, According to Research: Part 2

Sarah Haner
31st Oct, 2014

“Communication is critical to providing effective care to patients.” Makes perfect sense, right? But of all the methods available to provide language services, what’s the benefit to Over-the-Phone Interpretation? If you find yourself wishing for a definitive research project analyzing the benefits of OPI, then you’re in luck! This is where the new Toronto study comes in. In […]

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10 Reasons Why You Should Be Using OPI at your Facility, According to Research: Part 1

Sarah Haner
15th Oct, 2014

Is Over-the-Phone Interpretation (OPI) really effective for your language services program? Don’t you wish you had some solid research and data to determine if it would benefit you and your organization? Well, today’s your lucky day. Because now you do. The Toronto organization, The Center for Research on Inner City Health Survey Unit, published their results last […]

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Embracing a New Dialect – Part 2: English

2nd Oct, 2014

What do you mean I shouldn’t start a sentence with “because?” We all remember  grammar classes:  a lot of our commonly used phrases that we spoke out loud were actually “incorrect.” But is that still the case? Some of those formerly incorrect phrases are now more widely accepted . Let’s see if you’ve noticed. Here […]

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Embracing a New Dialect – Part 1

15th Sep, 2014

The identity of a culture is often linked with its language, but what happens when that language changes? This blog is the first in a series on the evolution of different languages and how they are affecting people all over the world. The native language of Wales has been in steady decline for a number […]

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Will the World Eventually Only Have One Language?

15th Aug, 2014

As more and more languages become extinct every year – an estimated 20 languages per year – the question of a universal language becomes inevitable. Will the world someday – sooner rather than later – speak one common language? Marc Ettlinger, who holds a Ph.D. in Linguistics and recently answered the question, “Why can’t the […]

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Top 8 Tips for Working Effectively with Interpreters: Part 2

31st Jul, 2014

This is the second part of our blog top about how to work effectively with interpreters. To read the first 4 tips, go here. As we discussed in the last post, while Voiance interpreters are trained professionals who are there to help make communication in another language an easy process, there are a few things you […]

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Top 8 Tips for Working Effectively with Interpreters: Part 1

15th Jul, 2014

“Oh no, I’m going to have to use an interpreter with this customer? This is going to be a nightmare…” Have you ever found yourself thinking this? I’ll admit, using an interpreter does add another step in the communication process and, if you aren’t prepared for it, can cause a few headaches. Fortunately, contact centers […]

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