Embracing a New Dialect – Part 1

15th Sep, 2014

The identity of a culture is often linked with its language, but what happens when that language changes? This blog is the first in a series on the evolution of different languages and how they are affecting people all over the world. The native language of Wales has been in steady decline for a number […]

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Will the World Eventually Only Have One Language?

15th Aug, 2014

As more and more languages become extinct every year – an estimated 20 languages per year – the question of a universal language becomes inevitable. Will the world someday – sooner rather than later – speak one common language? Marc Ettlinger, who holds a Ph.D. in Linguistics and recently answered the question, “Why can’t the […]

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Top 8 Tips for Working Effectively with Interpreters: Part 2

31st Jul, 2014

This is the second part of our blog top about how to work effectively with interpreters. To read the first 4 tips, go here. As we discussed in the last post, while Voiance interpreters are trained professionals who are there to help make communication in another language an easy process, there are a few things you […]

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Top 8 Tips for Working Effectively with Interpreters: Part 1

15th Jul, 2014

“Oh no, I’m going to have to use an interpreter with this customer? This is going to be a nightmare…” Have you ever found yourself thinking this? I’ll admit, using an interpreter does add another step in the communication process and, if you aren’t prepared for it, can cause a few headaches. Fortunately, contact centers […]

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What is the Most Popular Language in your State?

30th Jun, 2014

The United States has never declared an official language, but English is the most common language spoken and is the official language of most states. In fact, it is the official language of 31 states.   Although English is the most common language spoken in the United States, it is not the only one. According […]

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Interpretation in over 200 Languages: is that even enough?

Regina Little
16th Jun, 2014

At Voiance, one of our major claims is that we provide Phone Interpretation services in over 200 languages. At first glance, 200 languages may seem like a lot of languages, but how does that compare with how many languages are actually spoken around the world? According to Ethnologue, a comprehensive reference of world languages, 200 […]

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Increasing Call Center Agent Productivity with Language Interpretation Services

Gina Hwang
10th Jun, 2014

You feel comfortable when you’re confident. Speaking another language is no exception. How are call center agents gaining confidence with foreign languages? The International Customer Management Institute (ICMI) asked in their 2014 research report titled, “The Impact of Multilanguage Support on Customer Experience.” What did they find? Agents are better at their jobs with an […]

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Language Barriers in Health Care

14th May, 2014

With just under 62 million people of the United States population having limited English Proficiency, how are health care providers breaking down the language barrier? Overview As of 2012, 21% of individuals in the United States speak a language other than English at home and 8.5% have Limited English Proficiency (LEP). LEP is defined as […]

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Delivering Effective Social Customer Service: Webinar with Martin Hill Wilson

Sarah Haner
30th Apr, 2014

Having trouble effectively running a social customer service program? Voiance recently hosted a webinar with consultant, keynote speaker, blogger and author, Martin Hill-Wilson as he discussed his latest book about implementing effective social customer service. During this webinar, Martin provided an overview of his book, Social Customer Service: A complete reference for achieving excellence in […]

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