Language Service from Voiance – A Fortune 100 Insurer’s Multilingual Support

10th Nov, 2016

What kinds of considerations go into creating a leading multilingual support program? Learn how a top-five US health insurer developed a leading multilingual support program with a language service partnership from Voiance. Sign up below to access this resource. First Name* Last Name* Company* Job Category Voiance Contact Center Decision Maker Corporate Procurement Customer Service […]

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Beyond HIPAA: New & Changing Language Access Regulations

Regina Little
18th Aug, 2014

What new regulations are influencing risk management decisions in healthcare, especially as it relates to language services? Find out in this new white paper written by Ellen Giblin of the Ashcroft Law Firm. In it, Ellen explores new regulatory trends regarding protected health information and the potential risks for healthcare providers that work with language […]

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ICMI Research- The Growing Need for Multilanguage Customer Support 2014 Research Report & Best Practices

Sarah Haner
2nd Apr, 2014

This research report shares benchmarking and guidance to help provide your contact center with the direction and data needed to make informed decisions around multilingual support. Purchase this report to gain insight into Multilanguage Support and learn how to: Develop a Multilanguage customer support strategy Recognize customer expectations Assess your company‚Äôs customer service business model […]

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ICMI Whitepaper-Press 1 for English: Language Interpretation Services Benefit Customers and Contact Centers

Sarah Haner
2nd Apr, 2014

Customer expectations are higher than ever, and our customers are now more diverse than ever. Research shows that the United States is one of the most linguistically diverse countries in the world. And non-English speaking customers have a unique set of expectations, including longer support hours, and multiple languages. In Q1 2014, the International Customer […]

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