Help and Tips for Agents, Representatives or Dispatchers
on the Phone
Voiance’s interpreters are trained to deliver accurate and effective communication
during interpretation calls. To ensure interpretation calls go smoothly on your
part, follow these guidelines on how to work with an interpreter:
- Allow the interpreter to greet and provide you with an interpreter ID number
- Write the interpreter ID number in the customer’s file or progress notes for documentation
- Provide the interpreter with a brief explanation of the call
- Allow the interpreter to introduce himself/herself to the customer
- Use short but complete phrases as the interpreter needs to process two languages
- Speak in the first person
- Avoid slang, jargon and metaphors
- Allow the interpreter to clarify linguistic and cultural issues
- Remember that everything is repeated and kept confidential
Speak with your account manager for more information, or for 24-hour assistance,
call Client Services at 800-481-3289.