Our standards for employee interpreters are very high. To handle Voiance calls, every interpreter candidate must hold a high school diploma or equivalent and:
1. Qualify via our comprehensive bilingual language assessment
2. Pass in an in-depth screening interview and three-step interpreter qualification test
3. Complete a 120-hour training course culminating in written and oral tests to receive certification
Language Interpreting Services Proficiency
Industry experts developed our language assessment and based it on the Interagency Language Roundtable (ILR) scale. Candidates must score the equivalent of at least a “3 – Professional Working Proficiency” on the ILR scale to move forward with the Company. Interpreter language assessment scores are kept on file.
Screening and Background Checks for Phone Interpreters
As part of the interpreting services hiring process, phone interpreters must also pass multiple background checks. We process all employees through monthly OIG / GSA exclusion testing and E-Verify. Other checks include: County Criminal Checks, Social Security Number Trace (Address History Search), and the Sex Offender Registry.